Returns & Exchanges

At Sorte Store, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the items in their original packaging, ensuring all original tags and labels remain attached to the garments.

3

Affix Shipping Label

Download and print the prepaid shipping label provided through our portal and attach it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing